Question 1

What is Kouchure?

Accepted Answer

Kouchure is a streetwear brand focused on contemporary designs and quality apparel. Most of our products are made to order to reduce waste and maintain design exclusivity.

Question 2

Are Kouchure products ready-made or made to order?

Accepted Answer

Most Kouchure products are made to order (print-on-demand). Once an order is placed, it goes into production specifically for that customer.

Question 3

How long does it take to process and ship an order?

Accepted Answer

Order processing usually takes 2–4 business days. Shipping timelines may vary depending on location and logistics partners, typically ranging from 5–10 business days after dispatch.

Question 4

How can I choose the correct size?

Accepted Answer

Each product page includes a size chart. Customers are strongly advised to check measurements carefully before placing an order, as size-based returns are not accepted for made-to-order products.

Question 5

Can I cancel or modify my order after placing it?

Accepted Answer

Orders cannot be cancelled or modified once they enter the production stage. If you need to make changes, contact us immediately after placing the order, and we will check if it is still possible.

Question 6

Do you accept returns or provide refunds?

Accepted Answer

Refunds or replacements are provided only if the product received is defective, damaged, or incorrect. Returns are not accepted for size issues, color preferences, or change of mind. Please refer to our Refund Policy for full details.

Question 7

What should I do if I receive a damaged or wrong product?

Accepted Answer

If you receive a damaged or incorrect item, contact our support team within 48 hours of delivery with your order details and clear photos or videos of the issue. Our team will review and assist you accordingly.

Question 8

How will I receive my refund if approved?

Accepted Answer

Approved refunds are processed to the original payment method used during checkout. The amount is usually credited within 7–10 business days after approval.

Question 9

Do you ship across India?

Accepted Answer

Yes, we currently ship across most locations in India. Delivery availability may vary for certain remote or restricted pin codes.

Question 10

How can I contact Kouchure for support?

Accepted Answer

You can reach us through the contact details provided on our website. For faster resolution, please include your order ID and a brief description of your concern when contacting us.

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FAQ

Frequently asked questions